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Your satisfaction is very important to us. We understand that online shopping can sometimes be tricky and that a product does not always meet your expectations. In that case, you can of course return your purchase. We want to make this process as easy and clear as possible. Below you will find all the information you need to arrange a return.
At Broemba, we want you to be happy with your purchase. If you are not satisfied, you can return the product within 14 days of receiving it. We appreciate it if you return the item in its original packaging and handle it with care. Please note that if the product is returned damaged or incomplete, we reserve the right to take action.
To start a return, contact our customer service. Include your order number and the reason for the return. Pack the product carefully, preferably in the original packaging. Then send the parcel via a carrier of your choice to our return address:
Broemba B.V.
Minosstraat 3
5048 CK Tilburg
The Netherlands
As soon as we receive the returned item in good condition, we will refund the full purchase amount, excluding shipping costs, within 14 days to the payment method you used for the purchase. The return and refund process can take some time, and we do our best to process it as quickly as possible.
Please note that a reduction in value may apply when you return a product. This means that if the item is used, damaged, or not in its original condition, we may charge a fee based on the loss of value. Make sure to return the product in its original packaging and in good condition to avoid these costs.
Do you have questions about the return process? Feel free to contact customer service via our contact form. We are ready to help you and answer all your questions.