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Your satisfaction is of the utmost importance to us. We understand that online shopping can sometimes be difficult and that the product you receive does not always meet your expectations. In that case, you can of course return your purchase. We want to make this process as simple and transparent as possible. Below you will find all the information you need to arrange a return.
At Broemba, we strive for your satisfaction. However, if you are not satisfied with your purchase, you have the option to return the product within 14 days of receipt. We appreciate it if you return the item in its original packaging and ask you to handle the product with care. Please note that if the product is damaged or incomplete upon return, we reserve the right to take action.
To start a return, please contact our customer service. Please include your order number and the reason for the return. Pack the product carefully, preferably in the original packaging. Then send the package via a carrier of your choice to our return address:
[return address]
Once we have received the returned item in good order, we will refund the full purchase amount, excluding shipping costs, within 14 days to the payment method you used for the purchase. The return and refund process can take time, and we do our best to handle this as quickly as possible.
Please note that for returns, the depreciation of the product may be taken into account. This means that if the product is used, damaged, or not in its original condition, we may ask for compensation in proportion to the reduction in value. Make sure the product is returned in its original packaging and in good condition to avoid these costs.
Do you have any questions about the return process? Feel free to contact customer service via our contact form. We are ready to help you and answer all your concerns or questions.