Warranty & complaints

It is our priority to offer you an excellent experience with our products. However, it can happen that something does not go exactly as expected. Here you will find information about warranty and how you can submit any complaints.Warranty

We do our very best to deliver our products to you in top condition. However, it can happen that an order gets damaged during transport or that there are other problems that give cause for a warranty claim. According to European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery.

If you discover or suspect a defect in the product, we ask you to contact us within a reasonable period. A reasonable period is in any case a maximum of two months, but in some cases a longer period may be acceptable. As soon as you contact us in time, we will provide a free repair or replacement of the product.Complaints

It can always happen that something does not go entirely as planned. We recommend that you first make your complaints known to us. This can be done via our contact form or by emailing info@broemba.com. We will do everything we can to solve your complaint quickly and correctly.

If your complaint does not lead to a solution, it is possible to sign up your dispute for mediation via WebwinkelKeur. You can find more information about this on their website: www.webwinkelkeur.nl/.