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Thank you for choosing Broemba. By making a purchase at our webshop, you agree to these terms and conditions. We aim to keep things simple and transparent, and we appreciate your trust.Products
We promise to deliver the product you ordered in the condition described on our website. If something is wrong with the product, such as a defect or a wrong delivery, please contact us as soon as possible. We will do our best to solve any problems according to our return and refund policy.Right of Withdrawal
You have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have another 14 days to actually return the product. The refund of your purchase will take place within 14 days after the return notification, provided we have received the product or you can provide proof of return.
You are responsible for the direct costs of returning the product. In case of damage to the product due to careless use, we may ask for compensation for the reduction in value. You are not liable for this if we did not inform you about your right to cancel in time, as required by law.
Three legal return periods:1. Refund within 14 days: The refund takes place within 14 days after the return notification, provided the product is received or there is proof of return. 2. Return within 14 days: After cancellation, you have another 14 days to actually return the product. 3. Cancellation within 14 days: You have the right to return your order within this period.Reduction in Value
Please note that for returns, the reduction in value of the product may be taken into account. This means that if the product is used, damaged, or not in its original condition, we may ask for a fee proportional to the reduction in value. Make sure the product is returned in its original packaging and in good condition to avoid these costs.Delivery
We aim to ship your product as quickly as possible. If there are delays or problems with the delivery, we will inform you as soon as possible. The estimated delivery time is 1 to 2 business days, but please note that this is only an estimate. We depend on our carriers. If the delivery time is longer than expected, you will be notified in time.Payment
All prices include VAT. We accept various payment methods, which are listed on our payment page. Payments must be complete before we can ship your order. Please make sure you enter all payment information correctly to avoid delays.Liability
Although we do our best to offer only quality products, our liability for any product is limited to the purchase price. We are not liable for consequential or indirect damage resulting from the use of the products. If there is a problem with the product, please report it as soon as possible.Honesty
We are committed to honesty and transparency and expect the same from our customers. We ask you to be honest, not to misuse our services, and to respect the law. If we notice any irregularities or abuse, we reserve the right to end our service.Dispute Mediation
In case of complaints, please contact us first. If a complaint cannot be resolved through mutual consultation, you can contact WebwinkelKeur for free mediation, unless Broemba does not have a current membership. Check if this webshop has a current membership via the provided link.
If we cannot reach a solution together, you have the option to submit the complaint to the independent disputes committee appointed by WebwinkelKeur. The decision of this committee is binding, and both we and you agree to this binding decision. Please note that there are costs involved in filing a dispute with this committee, which are at your expense.Changes
We reserve the right to change these terms and conditions. Any change becomes effective as soon as it is published on our website. We recommend that you check the terms and conditions regularly for any changes.Contact
If you have any questions about these terms or our products, please contact us via our contact page. We are ready to help you and try to answer your questions as quickly as possible.Applicable Law
These terms and conditions and all disputes that might arise from our relationship are governed by Dutch law. Any dispute will be submitted to the competent court in the Netherlands.